{"id":5656,"date":"2023-08-28T12:10:14","date_gmt":"2023-08-28T12:10:14","guid":{"rendered":"https:\/\/colorz.com.tr\/colorz\/?page_id=5656"},"modified":"2024-05-16T10:45:12","modified_gmt":"2024-05-16T10:45:12","slug":"kargo-ve-tasima-bilgileri","status":"publish","type":"page","link":"https:\/\/colorz.com.tr\/colorz\/?page_id=5656","title":{"rendered":"Kargo ve Ta\u015f\u0131ma Bilgileri"},"content":{"rendered":"\n<p><strong>Ald\u0131\u011f\u0131m \u00fcr\u00fcn ne zaman teslim edilir?&nbsp;<\/strong><\/p>\n\n\n\n<p>Normal \u015fartlar alt\u0131nda, \u0130stanbul i\u00e7indeki teslimatlar kargoya verildikten sonra 24 saat i\u00e7inde; \u0130stanbul d\u0131\u015f\u0131 teslimatlar ise (kargo firmas\u0131n\u0131n bulundu\u011funuz il ve il\u00e7eye taahh\u00fct etti\u011fi teslim s\u00fcresine g\u00f6re de\u011fi\u015fmekle birlikte) 2-3 g\u00fcn i\u00e7inde yap\u0131l\u0131r. E\u011fer \u00fcr\u00fcn tedarik s\u00fcrecinde herhangi bir sorun ya\u015fan\u0131rsa, m\u00fc\u015fteri hizmetleri temsilcilerimiz e-posta yoluyla sizi bu durum hakk\u0131nda bilgilendirir.&nbsp;<\/p>\n\n\n\n<p><strong>Adresime yak\u0131n kargo \u015firketi yok, sipari\u015fimi nas\u0131l teslim alaca\u011f\u0131m?&nbsp;<\/strong><\/p>\n\n\n\n<p>Anla\u015fmal\u0131 oldu\u011fumuz kargo firmalar\u0131 genelde T\u00fcrkiye\u2019nin her yerine \u00fcr\u00fcn teslimi yapmaktad\u0131r. E\u011fer bulundu\u011funuz yerde kargo acentesi yoksa, oras\u0131 \u201cmobil b\u00f6lge\u201d kapsam\u0131nda de\u011ferlendirilir ve haftan\u0131n belli g\u00fcnlerinde \u00fcr\u00fcn teslimi yap\u0131l\u0131r. Sitemizde belirtilen \u00fcr\u00fcn tedarik s\u00fcreci ve kargo \u00fccretleri il, il\u00e7e merkezleri i\u00e7in ge\u00e7erlidir. \u0130l, il\u00e7e merkezleri ve mobil b\u00f6lgenin d\u0131\u015f\u0131nda kalan noktalara \u00fcr\u00fcn teslimi yap\u0131lamaz; yap\u0131lsa da ekstra bir kargo \u00fccreti talep edilir.&nbsp;<\/p>\n\n\n\n<p><strong>\u201cTedarik S\u00fcrecinde\u201d uyar\u0131s\u0131 ne anlama gelir?&nbsp;<\/strong><\/p>\n\n\n\n<p>Sipari\u015f verdi\u011finiz \u00fcr\u00fcn stoklar\u0131m\u0131zda varsa kargolama i\u015flemlerine hemen ba\u015flan\u0131r. Sipari\u015finizde birden \u00e7ok \u00fcr\u00fcn olmas\u0131 durumunda, ilk sipari\u015f verilen \u00fcr\u00fcnden ba\u015flayarak, stoklar\u0131m\u0131zda olanlar\u0131n haz\u0131rlanmas\u0131na ba\u015flan\u0131r Stoklar\u0131m\u0131zda hen\u00fcz bulunmayan sipari\u015fleriniz i\u00e7in ise tedarik s\u00fcreci ba\u015flar. (Bu durumda, sipari\u015f etti\u011finiz \u00fcr\u00fcn\u00fcn kar\u015f\u0131s\u0131nda \u201cTedarik S\u00fcrecinde\u201d yaz\u0131s\u0131n\u0131 g\u00f6r\u00fcrs\u00fcn\u00fcz.) \u0130lgili tedarik\u00e7imize otomatik olarak ge\u00e7ilen talepler takip edilir ve sipari\u015flerinizin en k\u0131sa s\u00fcrede stoklar\u0131m\u0131zda yer almas\u0131 sa\u011flan\u0131r.&nbsp;<\/p>\n\n\n\n<p><strong>Sipari\u015fimin kargoya verildi\u011fini nas\u0131l anlayaca\u011f\u0131m?&nbsp;<\/strong><\/p>\n\n\n\n<p>Sitemizden ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnler kargoya teslim edildi\u011finde, sistemimizde kay\u0131tl\u0131 e-posta adresinize sipari\u015finizle ilgili kargo g\u00f6nderi bilgileri otomatik olarak g\u00f6nderilir. Bu bilgilendirme yard\u0131m\u0131yla \u00fcr\u00fcn ya da \u00fcr\u00fcnlerinizin kargoya ne zaman teslim edildi\u011fini \u00f6\u011frenebilirsiniz. Ayr\u0131ca \u201cHesab\u0131m\u201d sayfas\u0131ndaki \u201cSipari\u015flerim\u201d b\u00f6l\u00fcm\u00fcnden sipari\u015finizin durumunu takip edebilirsiniz.&nbsp;<\/p>\n\n\n\n<p><strong>Teslimat s\u0131ras\u0131nda nelere dikkat etmeliyim?&nbsp;<\/strong><\/p>\n\n\n\n<p>Sipari\u015fleriniz adresinize teslim edildi\u011finde, kargo teslim fi\u015fini imzalad\u0131ktan sonra kargo paketini a\u00e7\u0131p kontrol etmenizi \u00f6neririz. Paket i\u00e7eri\u011finde herhangi bir yanl\u0131\u015fl\u0131k varsa ya da \u00fcr\u00fcnler hasar g\u00f6rm\u00fc\u015f, deforme olmu\u015fsa l\u00fctfen kargo g\u00f6revlisine \u201cHasar Tespit Tutana\u011f\u0131\u201d haz\u0131rlat\u0131p bu konuda bizimle ileti\u015fime ge\u00e7in.<\/p>\n\n\n\n<p><strong>Kargo teslimat adresinde beni bulamazsa ne olur?<\/strong><\/p>\n\n\n\n<p>Birlikte \u00e7al\u0131\u015ft\u0131\u011f\u0131m\u0131z kargo firmalar\u0131 e\u011fer teslimat adresinde kimseye ula\u015famazsa kap\u0131ya bir pusula b\u0131rak\u0131r. Bu pusula \u00fczerinde size teslimat yapan kargo \u015fubesinin adres ve telefonlar\u0131 bulunur. Kargo \u015fubesi kolinizi 3 g\u00fcn boyunca bekletir ve size ula\u015famad\u0131\u011f\u0131 takdirde sipari\u015finizi geri g\u00f6nderir. Adresinizde bulunmad\u0131\u011f\u0131n\u0131z i\u00e7in kargonuzu teslim alamad\u0131\u011f\u0131n\u0131zda, kargo \u015fubenize pusuladaki bilgiler do\u011frultusunda ula\u015fabilir ve teslimatla ilgili ayr\u0131nt\u0131l\u0131 bilgi alabilirsiniz.&nbsp;<\/p>\n\n\n\n<p><strong>Teslimat adresimi de\u011fi\u015ftirebilir miyim?<\/strong><\/p>\n\n\n\n<p>Teslimat adresi de\u011fi\u015fikli\u011fini, sipari\u015finizin tamam\u0131 tedarik s\u00fcrecindeyken bize \u201cM\u00fc\u015fteri Hizmetleri\u201d sayfas\u0131ndan mesajla bildirebilirsiniz. Ancak sipari\u015finizdeki bir ya da birka\u00e7 \u00fcr\u00fcn daha \u00f6nceden kargoya verildiyse (k\u0131smi teslimat), \u00f6nceden belirledi\u011finiz teslimat adresi kargo firmas\u0131na online olarak aktar\u0131ld\u0131\u011f\u0131 ve tek sipari\u015f i\u00e7in yap\u0131lan her kargo \u00e7\u0131k\u0131\u015f\u0131nda ayn\u0131 teslimat adresi kullan\u0131ld\u0131\u011f\u0131 i\u00e7in sistem \u00fczerinden yap\u0131lacak adres de\u011fi\u015fikli\u011fi kargo firmas\u0131n\u0131n sistemine hemen yans\u0131maz.&nbsp;<\/p>\n\n\n\n<p><strong>Sipari\u015fim hasarl\u0131, k\u0131r\u0131k geldi. Ne yapmal\u0131y\u0131m?<\/strong><\/p>\n\n\n\n<p>Sat\u0131\u015fa sundu\u011fumuz t\u00fcm \u00fcr\u00fcnler, hasar kontrol\u00fcnden ge\u00e7er. Buna ra\u011fmen hassas \u00fcr\u00fcnlerde, ta\u015f\u0131ma s\u0131ras\u0131nda d\u00fc\u015f\u00fcr\u00fclmesi veya kargoya hatal\u0131 y\u00fcklenmesi nedeniyle hasar olu\u015fabilir. B\u00f6yle bir durumda s\u00fcre\u00e7 \u015f\u00f6yle i\u015fler: Sipari\u015finiz kargo g\u00f6revlisi taraf\u0131ndan adresinize ula\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda, \u00fcr\u00fcn\u00fc teslim almadan \u00f6nce mutlaka d\u0131\u015f pakette hasar kontrol\u00fc yap\u0131n ve herhangi bir hasar g\u00f6rd\u00fc\u011f\u00fcn\u00fcz anda \u201cHasar Tespit Tutana\u011f\u0131\u201d haz\u0131rlat\u0131n. Hasar Tespit Tutana\u011f\u0131 haz\u0131rlan\u0131rken kargo g\u00f6revlisinin tutana\u011fa yazd\u0131\u011f\u0131 a\u00e7\u0131klamalara dikkat edin. \u00d6rne\u011fin; \u201cKolide hasar bulunmamaktad\u0131r. \u00dcr\u00fcn hasarl\u0131d\u0131r.\u201d gibi bir a\u00e7\u0131klama, \u00fcr\u00fcn\u00fcn ta\u015f\u0131nma s\u0131ras\u0131nda zarar g\u00f6rmedi\u011fi \u015feklinde yorumlan\u0131r ve de\u011fi\u015fim talebiniz s\u0131ras\u0131nda sorun ya\u015faman\u0131za neden olur. Hasarl\u0131 gelen \u00fcr\u00fcnle ilgili tam ve do\u011fru kelimelerle tutanak tutmas\u0131 i\u00e7in g\u00f6revliyi uyar\u0131n. \u201c\u00dcr\u00fcn teslim edildi\u011finde kontrol edildi ve hasarl\u0131 oldu\u011fu g\u00f6r\u00fcld\u00fc.\u201d gibi bir a\u00e7\u0131klaman\u0131n yer ald\u0131\u011f\u0131 tutanak, \u00fcr\u00fcn iade i\u015fleminizi h\u0131zland\u0131racakt\u0131r. Sipari\u015f tesliminden sonra fark etti\u011finiz bir hasar durumunda, ilgili kargo \u015fubesiyle hemen ileti\u015fim kurman\u0131z ve \u201cHasar Tespit Tutana\u011f\u0131\u201d haz\u0131rlamalar\u0131n\u0131 istemeniz gerekir. E\u011fer kargo \u015fubesi size bu konuda yard\u0131mc\u0131 olmuyorsa, l\u00fctfen en k\u0131sa s\u00fcrede bizi bilgilendirin. Bu gibi konularda info@colorz.com.tr adresine email atabilirsiniz.\u00a0<\/p>\n\n\n\n<p><strong>Ald\u0131\u011f\u0131m \u00fcr\u00fcn\u00fcn paket i\u00e7eri\u011fi eksik \u00e7\u0131kt\u0131, ne yapmal\u0131y\u0131m?<\/strong><\/p>\n\n\n\n<p>\u00dcr\u00fcnlerin sevkiyat\u0131nda ya\u015fanabilecek olas\u0131 sorunlara kar\u015f\u0131 kargo g\u00f6revlisi yan\u0131n\u0131zdayken \u00fcr\u00fcn\u00fc a\u00e7\u0131p kontrol etmeniz gerekti\u011fi hat\u0131rlat\u0131lmaktad\u0131r. Yapaca\u011f\u0131n\u0131z kontrol sonucunda \u00fcr\u00fcn paket i\u00e7eri\u011finde bir eksik ya da hata oldu\u011fu takdirde, kargo g\u00f6revlisine \u201cDurum Tespit Tutana\u011f\u0131\u201d haz\u0131rlatman\u0131z gerekir. Bu i\u015flemin ard\u0131ndan dilerseniz \u00fcr\u00fcn\u00fc teslim alabilir, sadece tutanakla birlikte bize ba\u015fvuruda bulunabilirsiniz. Paket i\u00e7eri\u011findeki eksik ya da hatal\u0131 oldu\u011funu teslimat sonras\u0131nda fark ederseniz, tutanak olmadan da info@colorz.com.tr email adresine ba\u015fvurabilirsiniz.<\/p>\n\n\n\n<p><strong>Sipari\u015fimdeki \u00fcr\u00fcnle bana gelen \u00fcr\u00fcn farkl\u0131, ne yapmal\u0131y\u0131m?<\/strong><\/p>\n\n\n\n<p>Stok kodlamas\u0131nda ya\u015fanan bir hata nedeniyle farkl\u0131 bir \u00fcr\u00fcn g\u00f6nderilmi\u015fse \u00f6ncelikle sizden \u00f6z\u00fcr dileriz. De\u011fi\u015fim i\u015fleminin yap\u0131labilmesi i\u00e7in s\u00f6z konusu \u00fcr\u00fcn\u00fc l\u00fctfen bize geri g\u00f6nderin ya da durum hakk\u0131nda info@colorz.com.tr adresine email atabilirsiniz. \u00dcr\u00fcn elimize ula\u015ft\u0131\u011f\u0131nda gerekli i\u015flemler yap\u0131lacakt\u0131r.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ald\u0131\u011f\u0131m \u00fcr\u00fcn ne zaman teslim edilir?&nbsp; Normal \u015fartlar alt\u0131nda, \u0130stanbul i\u00e7indeki teslimatlar kargoya verildikten sonra 24 saat i\u00e7inde; \u0130stanbul d\u0131\u015f\u0131 teslimatlar ise (kargo firmas\u0131n\u0131n bulundu\u011funuz il ve il\u00e7eye taahh\u00fct etti\u011fi teslim s\u00fcresine g\u00f6re de\u011fi\u015fmekle birlikte) 2-3 g\u00fcn i\u00e7inde yap\u0131l\u0131r. E\u011fer \u00fcr\u00fcn tedarik s\u00fcrecinde herhangi bir sorun ya\u015fan\u0131rsa, m\u00fc\u015fteri hizmetleri temsilcilerimiz e-posta yoluyla sizi bu durum [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5656","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/colorz.com.tr\/colorz\/index.php?rest_route=\/wp\/v2\/pages\/5656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colorz.com.tr\/colorz\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/colorz.com.tr\/colorz\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/colorz.com.tr\/colorz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/colorz.com.tr\/colorz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5656"}],"version-history":[{"count":4,"href":"https:\/\/colorz.com.tr\/colorz\/index.php?rest_route=\/wp\/v2\/pages\/5656\/revisions"}],"predecessor-version":[{"id":5977,"href":"https:\/\/colorz.com.tr\/colorz\/index.php?rest_route=\/wp\/v2\/pages\/5656\/revisions\/5977"}],"wp:attachment":[{"href":"https:\/\/colorz.com.tr\/colorz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}